Have you ever gone into a repair shop and felt that you had been taken advantage of? I am venturing to guess that at some point, we all have. I had that same distressing feeling yesterday when I walked into a sewing machine repair shop and the technician walked out and without even acknowledging me or my poor machine, stated loudly and abruptly that the cost of repair started at $98.00 not including parts! I have to say that I was somewhat annoyed and dismayed. I was expecting him to ask me a few questions about what was happening... or even just glance in the direction of my little machine that sat helplessly on his counter. Needless to say, I left the shop with my disabled machine and made the 20 minute commute out to the store where the machine was purchased... Sew Special Studio in Woodbridge, VA. Two wonderful sales women walked out of the studio from the back of the store and immediately began looking at my machine and diagnosing the problem. They ordered the part (a new bobbin case) and said they would call when it came in and I could pay for it then! Then one of the women suggested I simply file the bobbin case edge that looked slightly damaged to see if that helped. I went home, filed the bobbin case, and wala! Success! How wonderful it is to have a sewing shop with experienced seamstresses and great customer service!
